FAQ

Can I call you with questions?

 

Can I use this Photo or Graphic I found on the internet?

You found the perfect graphic when you were surfing the internet. Maybe you found it using Google images, maybe you looked at a website owned by another business in your field. Now matter how you found the image, you can't use it.

If you would like to have a professional looking product, you will need to have professional graphics. The best place to start to look is a website like Istockphoto.com.

When you have found the perfect image you will know you can get the quality you need, and not have to worry about those pesky lawsuits that arise from "borrowing" images off of the internet.

Can you build it for me?

We can build any printed piece you can dream up.

Many times, by using the latest in Hardware and Software, we are able to create your piece in much less time than you would think.

We need all of the information you would like to have on your piece submitted at one time, this includes all copy and photos.

Be sure to check your E-mail address, website, phone number and the spelling of all names on your copy prior to submitting it. Failure to do so could result in additional charges for the changes.

Can't I just scale my images to make them fit?

If you scale the image after importing them, the effective resolution will change. If you scaled the image up to 200%, then the final resolution of a images that was 300 DPI will be 150 DPI and will result in a image that is not as sharp.

Do you accept InDesign files?

Adobe Indesign

InDesign (up to CS4)

Platform: Mac OS and Windows XP

Disk: ZIP, CD, DVD

Send all InDesign documents, images, and fonts.

The following is a list of things you need to verify in your document to make sure you submit your files correctly.

If you follow the instructions carefully, you can avoid many of the common problems that may delay the processing of your order.

Use the "PACKAGE" feature to make sure you send us all of the files we need

1) File > Package

2) Select Copy Fonts, Copy Linked Graphics, Update Linked Graphics, Include Fonts and InDesign Format links from Hidden Layers

3) Name Folder

4) Click OK

Do you accept Quark files?

We do accept native Quark express files.

Quark Xpress (4.0 up to 6.5)

Platform: Mac OS

Send all Quark Xpress documents, images, and fonts.

The easiest way to prepare your file is to use the “COLLECT FOR OUTPUT” feature.

This feature in Quark gathers all of your images and fonts into one folder making it easier to send them to us.

How do I get a proof?

We can email you a proof, fax you a proof, you can come to our facility to view a proof, or we can have a hard copy mailed or delivered to you.

When placing your order please let our customer service department know how you would like to handle the proofing process.

How do I get in touch with you?

H & H Printers, Inc

4666 N. Stockton Hill Rd

Kingman, AZ 86409

Phone (928) 757-8220

Fax (928) 757-1919

Email:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Website: www.hhprinters.com

 

Directions to our facility:

In Kingman Arizona From Interstate 40 Take the Stockton Hill Rd. Exit Drive North on Stockton Hill Road Approximately 6 miles (1 Block past Northern Ave) click here to View Map

 

Kingman, Arizona directly between Las Vegas, NV and Phoenix, AZ  providing us the opportunity to offer quick and affordable shipping.

How do I get my files to you?

We can accept your files via This e-mail address is being protected from spambots. You need JavaScript enabled to view it or if you are a registered user you can use our FTP site.

To use our FTP site you must register as a new user, when your account is approved, you mag login and click on the "Upload Your File" link in the "Main Menu"

If you have any questions about the process call us at (928) 757-8220

What color mode should I use?

If you are printing a full color piece like a brochure or business card you should use CMYK.

Please verify that:

Fill colors used are CMYK

Stroke colors used are CMYK

Gradient colors used are CMYK

If you are building a single color piece it is best to do it all in black originally.

If you are building a piece that uses spot color, please contact us prior to building your piece so we can make sure your files will print properly.

What does trim size, type safety and bleed mean?

Trim Size = The finished size of your piece

Type Safety = 1/4” margin from the edge of the page

Bleed = 1/4” margin past the edge of the page

If you intend have an image to completely cover a front or back side of your document, then you need to be sure that the image extends (bleeds) at least 1/4” over the edge of the page. Do not end it at page edge (trim) or white will show on the edges.

What size should I make my document?

If you are creating your own document to send to us, regardless of the program you are using, the first thing you need to do is setup your page size in the program you are using to create your file.

The page size should be set to the final size, or "trim size" of your product:

Example Sizes

Postcards = 4” x 6”, 6” x 8”

Flyers = 8.5” x 11”

Folded Brochures = 8.5” x 11” (3 Panel)

Posters = 11” x 17”

Magazines = 8.5x11 (Small Quantity no bleeds), 8.375” x 10.875” (Large Quantity w/ bleeds)

What type of files do you accept?

What type of files do you accept?

 

PDFs are the best files to send.

 

Also accepted are Native Adobe Files including Indesign, Photoshop and Illustrator.

 

Additional accepted formats include Microsoft Products such as Publisher, Word, Excel and Powerpoint.

 

If your program isn’t listed just ask and we will let you know what we can do for you.

What Type of images do you accept?

 

We can work with and convert almost any type of image file, including jpgs, tif, png, gig, eps, ai, psd and so on.

 

However if you are sending a "Camera Ready" native file your images need to be sent as follows.

Color Mode: All images are CMYK or Grayscale

Format: Tiff or EPS (Do Not send Jpgs, Picts, Gifs, etc.)

Resolution: 300 DPI resolution (or 1,200 DPI for b/w line art)

Submit all images (Verify current link status)

 

Where are you?

H & H Printers, Inc 4666 N. Stockton Hill Rd Kingman, AZ 86409 Phone (928) 757-8220 Fax (928) 757-1919 Email:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it Website: www.hhprinters.com   Directions to our facility: In Kingman Arizona From Interstate 40 Take the Stockton Hill Rd. Exit Drive North on Stockton Hill Road Approximately 6 miles (1 Block past Northern Ave) click here to View Map   Kingman, Arizona directly between Las Vegas, NV and Phoenix, AZ  providing us the opportunity to offer quick and affordable shipping.

Where are your prices?

Because every job is a little different and we want to make sure you get the best price and the best product possible we bid every job based on your exact specifications.

Call us today for a quote at (928) 757-8220

Why doesn't my printed proof look the same as it does on my monitor?

The colors displayed on your monitor are in RGB and are often brighter and more saturated than your printed piece.

If you are unsure about how to tone your photos we can take a look at them for you if this service is requested.